top of page

Panda Vision Inc.
STORE POLICY

PANDA VISION HELP CENTER

Panda Vision takes pride in providing excellent customer service and satisfaction by guaranteeing the highest quality products. Whether you are a new or returning customer, the Panda Vision help center can guide you to the answers you are looking for.   

 

AUTHENTICITY 

 

We guarantee that all our products are the real deal. We also offer a 1-year warranty on all our sunglasses.    

 

PAYMENT METHODS

 

We accept all major credit cards and debit cards: Master Card, Visa Card, Visa Debit, PayPal, American Express.    

 

WARRANTY POLICY 

 

At Panda Vision, providing the best customer experience is one of the core values that we aim to achieve. Due to unexpected issues that may occur when purchasing a product, we would like to offer an exclusive 1-year warranty for all sunglasses. If you have a warranty claim, please contact us with some pictures showing the defect(s) of the product. Our team will assess the issue and guide you through the process.   

 

PROMO CODES 

 

From time to time we love to run promotions. During the checkout process, click “I have a Promo Code”, insert your discount code and click apply. If you have problems using your discount code, don’t hesitate to Contact Us.  

 

RETURN POLICY 

 

As long as your package hasn't been shipped from our warehouse you can make changes to your order by contacting us via email or via chat.

 

However, if your parcel has already been shipped we unfortunately cannot make any changes to your order. All products must be returned within 30 days of purchase. A 20% restocking fee may apply. Please contact us for further information. 

 

PRE-ORDER POLICY

 

Pre-order means that the product is not currently in stock and you must place your order as per normal if you'd like to secure it before the item arrives with us. 

 

Please kindly note, Pre-orders cannot be cancelled/refunded once placed. The benefit of purchasing Pre-order items is that you will secure your item without risking the item becoming sold out shortly after we list it online. You will proceed through the check out as usual & make full payment when making a Pre-order. 

 

SHIPPING 

 

We offer shipping on to Canada and the United States.  We currently do not offer International shipping.


We ship with Canada Post. Our shipping times do vary. Orders will generally ship within 24 hours, subject to payment verification. As soon as your product is shipped to the courier, you will receive an email with the tracking information, so you can easily check the status of your order. 


CANADA - 3 to 7 Business Days

UNITED STATES - 5 to 10 Business Days

 

PRE-ORDER

 

CANADA - 3 weeks

UNITED STATES - 4 weeks

Remote addresses might take at least 1 - 3 extra days depending on the location and transportation method. Expedited Shipping is available upon request. 

 

Please note that the expedited shipping method delivery timeframes do not include order processing time. If you have any questions about expedited shipping, please email info@pandavision.ca prior to placing your order. 

bottom of page